FAQ Questions Regarding Service:

• Why Should I use America’s Oldest Telephone Answering Service - Hello, Inc.?

  Since 1923, Hello, Inc. has been providing communications for all types of companies—from one person office to multi-level corporations. In the high tech environment of today’s global world, where on-time, quick decision-making is the business-style for any size company, Hello has continually evolved its services so its clients can keep pace. The telephone is the front line link to your customers and makes the choice of which Telephone Answering Service to use very critical to your business. We hire the best agents possible and continue to educate and evaluate them on a weekly basis to better enhance our quality of service. Our owners are involved on a daily basis. All calls are guaranteed to be answered in the United States.

• Where do you provide service?

  Hello, Inc. provides service to the following cities and surrounding areas:
  Richmond , Charlottesville, Virginia Beach, Fredericksburg, Newport News, Williamsburg, Northern Virginia, Southern Maryland and the District of Columbia.
  However, with today’s technology, we are able to offer our services nationwide. It does not matter where your business is actually located.

• How will my callers reach the Telephone Answering Service?

  Your clients/customers will call your established business number(s) and will be routed seamlessly to our Telephone Answering Service via the Call Forwarding feature provided by your telephone company. We will provide a unique phone number for you to forward your calls to.

• Are your Telephone Answering Service agents located in the United States?

  All of our Telephone Answering Service/Call Center agents are all located in the United States.

• Do you answer 24 hours a day, 7 days a week and 365 days a year?

  Yes, we are available to answer your calls whenever you need us.

• How will the operator/agent know what questions I need asked of the caller and what information I require?

  Our sales associates will gather information needed to set up your account, including questions that you wish our agent to ask. This information will be submitted to our programming department to design a screen layout that will allow our agents to ask the right questions of the each caller. If your account has some complexity, a complete script can be designed that will walk the agent and caller through the call in a seamless manner. If during your relationship with Hello, Inc. you need to make changes to script or your account, a Customer Care representative is available to work with you on those changes.

• How Can I get my messages?

  There are several options. You choose the delivery method that best works for you. The most common delivery option is Secure Text Message service with confirmation of receipt to your smart phone. We can also deliver via paging, e-mail, voicemail, fax or the operator calling a designated phone number to reach the appropriate personnel.

• What type of training does your staff go through?

  Providing excellent quality starts with selecting the right agent to hire. All of our agents are screened extensively and have signed a confidentially agreement that covers Hello, Inc. and our customer’s confidential information. All agents go thru extensive 1-on-1 training that covers the basic system functions, call handling procedures and customer service protocols. Much of the focus is on the nature of our business and how critical a link they provide. New agents are assigned to handle very basic accounts at first and work with the trainer to develop the experience and skill to advance to the next level of accounts.

• What happens when there is a power failure?

  Our Call Center Services are backed up with battery and generator power.

FAQ Questions Regarding Billing:

• How are the usage charges calculated?

  Additional message units, outcalls, worktime and other usage sensitive units are charged by the total number of units received during the preceding billing periods, less the units allowed in the recurring base rate, times the unit rate. The total units received during the billing period are printed under these charges.

• Where can I pay in person?

  2315 West Broad Street, Richmond, VA 23220
  Office: (804) 353-5566
  Fax: (804) 353-7335
  8:30 am to 5:00pm Monday-Friday

• When is a late fee applied to my account?

  A late fee is applied to an account when an account carries a balance into the next billing cycle, irrelevant of any partial payment. If you have any questions about late fees call our billing department.

• Terms and Information.

  Click here to download the Terms and Information document as a PDF.

Contact Information:

Hello, Inc.
2315 West Broad Street, Richmond, VA 23220
Office: (804) 353-5566
Fax: (804) 353-7335
8:30 am to 4:30pm Monday-Friday