Pricing and Free Trial

Hello Pricing

Starting at…

$47.00/month

0 minutes included + $1.37 per additional minute

Hello plans start as low as $47.00 per month. We are happy to create a customized plan that suits your business’ and callers’ requirements. Fill out this form to get started.

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Frequently Asked Questions

Why should I use America’s oldest telephone answering service: Hello?

Since 1923, Hello has been providing communications for all types of companies—from one-person offices to multi-level corporations. In today’s fast-paced, high-tech business world, Hello has continually evolved its services to help clients keep up. We hire top-tier agents, evaluate them weekly, and ensure all calls are answered in the U.S. Our leadership is involved daily to maintain high-quality service.

What sets Hello apart from other answering services?

Unlike generic call centers, Hello has been a family-run business since 1923, with U.S.-based agents, custom call handling, and a deep commitment to service excellence. We’re one of the only answering services still combining advanced technology with old-school hospitality.

Where do you provide service?

We provide service to Richmond, Charlottesville, Virginia Beach, Fredericksburg, Newport News, Williamsburg, Northern Virginia, Southern Maryland, and Washington, D.C. However, with today’s technology, we serve businesses nationwide regardless of location.

How will my callers reach the telephone answering service?

Your customers will call your business number, which you will forward to a unique number we provide. This routing is handled through your telephone company’s call forwarding feature.

Are your agents located in the United States?

Yes, all Hello answering service and call center agents are U.S.-based.

Do you answer calls 24/7/365?

Yes. We are available to answer your calls 24 hours a day, 7 days a week, 365 days a year.

Can I customize how my calls are answered?

Yes, we create custom scripts and call flows based on your preferences. Whether you want calls screened, transferred, or messages taken, we tailor our process to match your business.

How can I get my messages?

You can choose your preferred message delivery method: secure text message with confirmation, paging, email, voicemail, fax, or a live operator calling a designated number.

What type of training does your staff go through?

All agents go through extensive screening, sign confidentiality agreements, and receive one-on-one training in system functions, call handling, and customer service. They start with basic accounts and advance as their experience grows.

Are your agents trained in medical terminology?

Yes. We provide healthcare-specific training so agents can understand and handle patient calls professionally, including terminology, empathy, and privacy considerations.

Can you handle after-hours maintenance calls for apartments or commercial properties?

Yes. We log and escalate maintenance issues based on urgency and dispatch them to your preferred vendors or staff as needed.

Can you help schedule property tours or inspections?

Absolutely. We can schedule appointments, confirm viewings, and manage follow-up communication with tenants or buyers.

What happens during a power failure?

Our call center is supported by battery backup and generator power to ensure uninterrupted service.

Voicemail Service FAQs

Can I access my voicemails remotely?

Yes. All voicemail messages can be accessed via email, mobile app, or a secure web portal from anywhere.

Can I have different voicemail greetings for business hours and after-hours?

Yes. You can set up multiple greetings and switch them based on time-of-day or day-of-week settings.

Do you offer voicemail transcription?

Yes. We transcribe your voicemails and deliver them via email or SMS for fast, convenient access.

Get Started with Hello

Book a Consultation

Let’s talk about how Hello can support your business with customized, 24/7 live answering services. Whether you need after-hours coverage or full-time support, we’ll help you design a solution that fits your needs—and your budget.

Call us at 877-435-5646!

Phone

877-435-5646

Address

2315 West Broad Street,
Richmond, VA 23220