Medical Answering Services

In the healthcare industry, every call is critical. Hello’s medical answering services ensure that your patients receive prompt, professional, and compassionate support around the clock. Whether you’re a solo practitioner, part of a group practice, or managing a large healthcare facility, our services are tailored to meet your specific needs.

24/7 Patient Support

Ensure that your patients can always reach a live person, whether for urgent care, appointment bookings, or general inquiries, even after hours.

HIPAA-Compliant Call Handling

Our service complies with all HIPAA regulations, ensuring the highest level of privacy and security for sensitive patient information.

Efficient Emergency Call Management

We handle emergency calls with urgency, dispatching critical information to the on-call physician or department immediately, saving valuable time during emergencies.

Appointment Scheduling & Reminders

We can manage your appointments, handle cancellations, and send automatic reminders to reduce no-shows and improve patient flow.

Healthcare-Specific Call Routing

Calls are routed based on urgency, ensuring that patients are directed to the right care provider, whether it’s for routine inquiries or immediate care needs.

Professional Patient Communication

We provide a friendly and professional voice for your practice, ensuring patients receive excellent customer service and care every time they call.

Get a Personal Tour of Our Services!

Curious what we can do for your business? Schedule a free consultation with a Hello team member.

Get Started

Get Started with Hello

Book a Consultation

Let’s talk about how Hello can support your business with customized, 24/7 live answering services. Whether you need after-hours coverage or full-time support, we’ll help you design a solution that fits your needs—and your budget.

Call us at 877-435-5646!

Phone

877-435-5646

Address

2315 West Broad Street,
Richmond, VA 23220